Frequently Asked Questions


Order

You can place an order using one of the following ways:

  1. Using our online store.
  2. Using our Android app - INSTALL NOW!
  3. iOS/Apple app will be coming soon, until then please use our mobile website.

If you need any help while placing an order, please call us at +91 9320 314 314 and we will help you out!

You can cancel your order as long as it has not already left for delivery.

To cancel your order, please contact us at +91 9320 314 314

Sorry! You can not alter the order after it has been placed. You can cancel the order and place another order, or call our customer care and see what adjustments can be made.

We accept payment in the following ways:

  • Cash on Delivery
  • Credit/Debit Cards online
  • Netbanking
  • Paytm / Freecharge / JioMoney etc wallets
  • UPI

All online transaction information is encrypted using secure socket layer technology (SSL) and and transfered using strong encryption. We DO NOT STORE any credit card/sensitive information on our servers.

We typically only deliver quantities for household needs. If you need items in bulk for any requirements like special events, shops/vendor needs etc. then please contact us instead of placing an order online.

We hope you understand that discounts and offers we have on our website is for our daily average households and not for bulk business needs. Thank you!

Refunds

Absolutely YES!

We will not ask for any reason as to why you want to refund an item.

We trust you and want you to continue buying from us tension-free.

Simply tell the delivery boy that you want to refund an item, and we will deduct it's price from the order on-the-spot.

If you've paid via credit card, we'll refund the amount to your Taaza Kitchen Wallet which can be redeemed on your next order.

Delivery

Currently we only delivery in Mumbai in selected locations from Borivali to Bandra. But we will soon be expanding to more regions within Mumbai.

You can check if we deliver in your location by clicking here .

If you want us to start delivering in your area, please fill in this form: click here.

You can select your convenient delivery timings while placing an order.

Our slot timings are as follows:

Monday - Saturday 1 PM - 7 PM
Monday - Saturday 6 PM - 10 PM
Sundays No deliveries

As Mumbai Traffic is not predictable. We request our customers to co-operate with us for minor delays. Thank you!

To provide you FRESH and HYGIENIC produce, we do not serve you previous days fruits / veggies.

We obtain them FARM FRESH every morning which is then

  • Handpicked/sorted
  • Cleaned and/or Washed
  • Packaged

This strict quality control process takes some time but ensures that you get the most TAAZA experience!

Free deliveries above order subtotal worth above Rs. 399. Other wise delivery cost is Rs. 29/-

Account & Billing

You can view a list of your orders: here . (You will be asked to verify yourself with an OTP if not already logged in)



Have any more questions?

Please feel free to contact us.